Credit & Collection Agent

Responsibilities:  The credit and collection agent will be in constant communication with customers that are behind in their invoice payments. The credit & collection agent will review all terms of sales, services or credit contract and work with customer on all issues.




  • Responsibility for timely & accurate collection by phone
  • Any administration incurred, including statements, reminders & dunning levels
  • Complaint documentation & resolution
  • Weekly update to Team Leader Credit & Collections
  • Contacting problematic customers and resolving account queries with order departements
  • Liaise with FMS Department in relation to reconciliation of customer payment queries
  • Reporting
  • Any other duties as assigned by management


  • Authorised to stop any process producing defects
  • Authorised to provide change proposals to supervisor/manager


Education level: MEAO-BA or equivalent experience

Skills: Profile:
  • Experience of 1 to 2 years in comparable function
  • Good command of English
  • Knowledge of PC’s, applications and spread sheets
  • Knowledge of Financial Systems


  • Accurate
  • Flexible
  • Stress resistant
  • Pro active
  • Self starter
  • Ability to handle confidential info
  • Team oriented
  • Commercial aptitude

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